Our Website Privacy Policy

Effective Date: June 2025

AirWisp (“AirWisp”, “Company”, “Our”, “We”, or “Us”) respects your privacy and is committed to protecting it through compliance with this policy.

This Privacy Policy applies to information we collect on the AirWisp website (the “Site”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. If you do not agree with our policies and practices, you may choose not to use our Site. By accessing the Site, you agree to this Privacy Policy.

This policy may change from time to time. All changes are effective immediately upon posting. Your continued use of the Site after we make changes constitutes acceptance of those changes, so please check the policy periodically for updates.

CHILDREN UNDER THE AGE OF 18

Our Site is not intended for children under 18 years of age. No one under 18 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not provide any information about yourself on the Site.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect several types of information from and about users of our Site, including:

• Personal identifying information such as name, gender, postal address, email address, telephone number (including mobile devices), and date of birth (“Personal Information”);
• Information that is about you but does not identify you individually (“Aggregate Information”).

We collect this information in the following ways:

• Voluntarily from you when you (1) submit requests for information about our products; (2) subscribe to our newsletter; or (3) submit information through our Contact page.
• Automatically, as you navigate our Site, collecting information such as usage details, IP addresses, and data gathered through cookies, web beacons, and other tracking technologies, as described below.

AGGREGATE INFORMATION COLLECTED AUTOMATICALLY

As you use our Site, we may employ automatic data collection technologies to gather information about your equipment and navigation patterns, including:

• Details of your visits to our Site, such as the resources you access and use;
• Your IP address, browser type, operating system, and internet service provider.

The technologies used for this automatic data collection may include:

• Cookies: Small data files stored on your device when you visit our Site, containing information like a user or session ID to track visited pages, so you don’t need to re-enter information during your visit.
• Web Beacons: Small electronic files on our Site’s pages that allow us to collect statistics, such as the number of users visiting specific pages and the popularity of certain content.
• Google Analytics: A web analysis service provided by Google that tracks and examines online activity, prepares reports, and personalizes ads within its advertising network.

We do not collect Personal Information automatically. Automatically collected data is used only in aggregate form.

HOW YOUR PERSONAL INFORMATION IS USED

AirWisp collects Personal Information for purposes including:

• Responding to your inquiries about our products or services;
• Sending you emails via Mailchimp about products and services that may interest you based on your inquiries, including new offerings;
• Contacting you to gather additional information to better serve you;
• Notifying you about changes to our Site;
• Detecting or resolving issues with our Site, providing customer support, ensuring security, and protecting against fraud.

WITHDRAWAL OF CONSENT

AirWisp recognizes that you may wish to withdraw your consent for the processing or use of your Personal Information. You may withdraw consent, in whole or in part, at any time by contacting us at AirWisp, [290W Alpha Drive, Pittsburgh, PA 15238], or calling [+1-800-575-1070].

HOW AGGREGATE INFORMATION IS USED

Aggregate Information is used to:

• Maintain our system, conduct surveys, and understand how our Site is used;
• Develop new products and services and improve our marketing and promotional efforts;
• Customize the advertising and content you see on our Site to enhance your experience.

WHEN WE SHARE YOUR PERSONAL INFORMATION

We may disclose Personal Information as follows:

• To affiliates and related entities of AirWisp;
• To contractors and service providers, such as Mailchimp, performing specific functions for our business and Site, authorized to use your Personal Information only for the requested services;
• To comply with court orders, laws, or legal processes, including government or regulatory requests;
• To enforce our Terms of Service;
• To protect the rights, property, or safety of AirWisp, our users, clients, or others.

Aggregate Information may be shared with third parties for research or marketing purposes. As it does not identify you individually, it can be used and shared without restriction.

LINKS TO OTHER SITES

Our Site may contain links to third-party sites with their own privacy policies, not governed by this Privacy Policy. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you purchase an AirWisp product on our Site, you may be directed to a third-party platform (e.g., Amazon). Fulfillment and returns will be subject to that platform’s policies.

DATA RETENTION AND SECURITY OF PERSONAL INFORMATION

AirWisp retains your Personal Information only as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or regulatory requirements. After this period, we will delete or anonymize it. We use commercially reasonable industry practices to protect your Personal Information, employing administrative, physical, and technical safeguards. Our Site and databases are hosted on third-party providers protected by network and security monitoring systems. However, no internet transmission is 100% secure, and we cannot guarantee that Personal Information will not be accessed, disclosed, altered, or destroyed due to a breach.

YOUR CALIFORNIA PRIVACY RIGHTS

Under California Civil Code Section 1798.83, California residents may request information about the disclosure of their Personal Information to third parties for direct marketing purposes during the prior calendar year. To make such a request, contact us at AirWisp, [290W Alpha Drive, Pittsburgh, PA 15238], or call [+1-800-575-1070].

CITIZENS OF EUROPEAN UNION MEMBER STATES

Under the General Data Protection Regulation (GDPR), EU citizens have specific rights regarding their personal data, including:

• The right to access your personal data;
• The right to rectify inaccuracies in your personal data;
• The right to request erasure of your personal data in certain situations;
• The right to restrict processing of your personal data in certain situations;
• The right to data portability, receiving your personal data in a structured, machine-readable format;
• The right to withdraw consent for processing your personal data at any time.

To exercise these rights, contact AirWisp at [Insert Address] or call [Insert Phone Number].

HOW TO CONTACT US

For questions or concerns about this Privacy Policy, please contact us via our contact form, or at AirWisp, [290W Alpha Drive, Pittsburgh, PA 15238], or call [+1-800-575-1070].

EFFECTIVE DATE: June 2025